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Frequently Asked Questions
Our hair extension services at Renee Yates Hair are tailored to each individual. We get a lot of questions around hair extensions and are always happy to assist with your queries. Here are some answers to a few that you might have. For further information about bookings, our services, salon, or online purchases, please contact us for assistance, we're here to help.
Hair Extensions
While the preferred minimum hair length for a successful application of long hair extensions is 8-10 cm, and for a full head application 13-16 cm, it is possible to apply hair extensions on natural hair with as little as 2cm length, but overall results will vary greatly.
For lengthening services, the application time can be anywhere from 3 to 5 hours, and volume application can take 45 minutes up to 2 hours.
The cost can vary greatly. There is a lot to consider for each individual and their hair extension goals and we're unable to provide an online quote, but we do offer a free, no-obligation consultaton. During a consultation, our stylists will meet with you to assess multiple factors, including density of your hair, size of your head and the type of extension best for application (just to name a few). No two applications are the same as the quantity of hair we apply depends on your natural hair and the look you would like to achieve.
Great Lengths use a patent technology within their bond so that the structure can be molded around the shaft of the hair and customised to fit the shape of the head and direction of the hair. This ensures maximum discretion, comfort and zero damage to your hair.
While Great Lengths are able to be customised as a standard, fine or micro hair extension, it is possible that in some cases, clients may not be suitable for extensions. Our stylists are trained to correctly analyse your suitability and devise a plan that is best suited, while considering your hair, hair goals and lifestyle factors. This will be discussed in detail during the consultation and honest advice will be provided.
Salon Information
We offer a range of services including our nationally recognised method of hair extensions, colours, cuts and styling. We believe everyone should walk out of our salon feeling the best they could be and so we will never send you out with wet and un-styled hair!
We're open Tuesday from 10am to 10 pm, Wednesday from 10am to 6:30pm, and Thursday and Friday from 10am to 10pm.
We get booked up pretty quick and we’d suggest booking at least 6 to 8 weeks in advance. If you do need something sooner we can always pop you on the waitlist and let you know if something earlier comes up. And for the truly organised (🙋♀️) we suggest booking multiple appointments ahead to avoid disappointment.
Absolutely! We are more than happy to have your little one here and can even include a song and dance for entertainment!
If you are not sure what you would like and/or need advice from one of our stylists we would definitely recommend a consultation so we can give you advice and a quote. Education is part of our ethos and we want you to be excited and confident with the whole process.
We don’t offer special event hair styling at this stage but we are more than happy to point you in the right direction as we know some incredible stylists who would be more than happy to help you out!
We require at least 72 hours’ notice notice for all cancellations.
If you cancel or reschedule with less than 72 hours’ notice or if you do not show up to your appointment:
- you will be charged the full amount for the service booked.
- We will also require full payment, upfront, for your next appointment.
- You will forfeit your deposit
If you cancel or reschedule with more than 72 hours’ notice, we will credit your deposit towards your next service.
PEAK PERIODS
During peak periods your appointment will be tentative until a deposit has been paid.
We will also require at least 4 salon business days' notice for all cancellations.
If you cancel or reschedule with less than 4 salon business days' notice or if you do not show up to your appointment:
- you will be charged the full amount for the service booked.
- You will forfeit your deposit
If you cancel or reschedule with more than 4 salon business days' notice, we will credit your deposit towards your next service.
As a full-service salon and want you to walk out with dry and styled hair. All our online booking options are packages that include a blow-dry/style. And any colour service you book will be combined with a blow-dry/style as well.
We love educating our clients and want you to be able to maintain your mane yourself in the most low maintenance practical way while being confident doing it! Life can be hard, but we truly believe your hair shouldn’t be.
We have EFTPOS facilities and you can also pay with cash.
Online Store & Shipping
We aim to have your order out the door within 2 business days. Then we hand it over to the post office and the Australia Post gods are in charge of the rest. We provide tracking with your order so you can keep an eye on when it should get to you.
Absolutely! You get an email confirmation of your order and another one with your tracking number once it has been sent out. If you have any concerns regarding your order don’t hesitate to shoot us a text or email!
We would suggest, if you are able to, to book a consultation with one of our stylists so they can ask you some questions and assess your hair to give you the best advice.
At this stage we don’t provide international shipping.
Please visit our shipping and returns page for detailed information: Shipping & Returns