Shipping and Returns
All products ship from Perth, Western Australia, and are sent via our delivery partner, Australia Post.
Please allow 7-10 business days for all orders to be processed + shipped, particularly during peak sale periods.
Christmas delivery cut-offs
Christmas gift guide and gift packs, and click and collect your order from our salon before Saturday 21 December, in time for Christmas day. Left it to the last minute? Gift right up 'till Christmas morning with an RYH e-gift card.
Parcel post (WA only) before 20 Dec.
Express post WA only before 20 Dec.
After December 20, our online store will be closed for the holidays, but feel free to browse and shop your favourites, or add to your 2025 wishlist. We will recommence order processing from 7 January 2025.
Can I return something I've purchased?
We are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 90 days of your order date.
We are unable to accept returns on some time such as brushes and tools due to hygiene reasons, thank you for your understanding.
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
We are unable to accept returns on some time such as brushes and tools due to hygiene reasons, thank you for your understanding.
Faulty Item
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
Allergy Return
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item until we've had a chance to chat with you!
Delivery times: Australia Post has advised some delays due to high volume. Express post delays could be up to 5 business days or more. You can also keep up-to-date with Australia Post’s alerts here.
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
How to track your parcel with Australia Post:
- You'll find your tracking number in your shipment confirmation email
- You can click on the tracking number which will take you through to Australia Post's tracking portal or you can enter the number here: https://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").