Salon Policies
Cancellation, Rescheduling & Booking Policy
At Renee Yates Hair, every appointment is reserved specifically for you. As a boutique salon, we dedicate our stylists' time and resources to providing a personalised experience. Late cancellations and rescheduling can leave appointment times that are difficult to fill.
To protect our team and ensure fairness to all clients, the following booking conditions apply.
01 Hair Extension Appointments
All extension appointments require a minimum of 4 days (96 hours) notice to cancel or reschedule, including installations, maintenance, adjustments, removals and combined services.
- Less than 96 hours' notice: Your deposit will be forfeited and cannot be transferred to another booking.
- Same-day cancellations, rescheduling or no-shows: The full appointment value will be charged, subject to applicable consumer law.
A new deposit is required to secure another appointment.
02 All Other Salon Appointments
All colour, cutting, styling, smoothing and other salon services require a minimum of 48 hours' notice to cancel or reschedule.
- Less than 48 hours' notice: Your deposit will be forfeited and cannot be transferred.
- Same-day cancellations, rescheduling or no-shows: The full appointment value will be charged, subject to applicable consumer law.
A new deposit is required for future bookings.
03 Deposits & Booking Confirmation
Deposits secure your allocated appointment time and are deducted from your service total upon completion.
If you cancel or reschedule with the required notice, your deposit will be carried over to your next appointment.
Deposits forfeited under this policy cannot be refunded, credited or transferred to another appointment, service or client, subject to applicable consumer law.
Where a full appointment charge applies, any deposit already paid will be deducted from that charge, not charged in addition.
04 Rescheduling & Appointment Changes
We understand that plans change, and clients are welcome to reschedule their appointments without penalty when the required notice is provided.
- Hair extensions: A minimum of 96 hours' notice.
- All other services: A minimum of 48 hours' notice.
Rescheduling, postponing, removing services or reducing appointment duration within these notice periods will be treated as a late cancellation of the affected booking or service, and the applicable cancellation charges will apply.
This includes moving an appointment to another date rather than cancelling it entirely.
All changes are subject to availability and must be confirmed by our team. Your original booking remains in place until confirmation is provided.
05 Illness & Unexpected Circumstances
We understand that illness and emergencies can arise unexpectedly and ask that you notify us as soon as possible.
Our standard cancellation terms continue to apply. Exceptional circumstances may be considered individually at the salon's discretion, subject to Australian Consumer Law.
Any exception granted does not establish an entitlement for future bookings.
06 Cancellation Fees
Cancellation fees are based on the appointment time and services reserved, using the agreed booking value or applicable quoted charges.
All fees are subject to Australian Consumer Law, including requirements concerning reasonable compensation and unfair contract terms.
07 How to Cancel or Reschedule
All cancellations and rescheduling requests must be sent via text message to our salon mobile.
Voicemails, social media messages and messages sent through other platforms are not accepted as cancellation notice, as these channels are not monitored regularly enough to ensure your request is received within the required timeframe.
Notice is calculated from your appointment's scheduled start time, not when your message is read or responded to.
- Extensions: At least 96 hours before your appointment.
- All other services: At least 48 hours before your appointment.
Please contact us as early as possible if you anticipate needing to make changes.
08 Salon-Initiated Changes
If Renee Yates Hair needs to cancel or reschedule your appointment, we will contact you to arrange an alternative or address any applicable refund entitlement. Client cancellation fees will not apply.
09 Acceptance of Booking Policy
By paying your deposit and confirming your appointment, you acknowledge that these booking conditions have been made available to you.
Nothing in this policy limits your rights under Australian Consumer Law.
We appreciate your understanding and support in helping us provide the dedicated time and personalised service every client deserves.
Renee Yates Hair
82 Petra Street, Bicton WA 6157
0439 923 344
www.reneeyates.com.au